Frequently Asked Questions
Q. My thermostat is equipped with a two
position setting for the fan, "automatic"
and "on". Where should I set it?
Q. I have a multiple story home and in the
summer it is always hot on the top floor but
cool on the lower floor. Can anything be done
to correct this problem?
Q. What is the cause of weak or non-cool air
flow from my registers during the summer?
My AC wont turn on?
First, check the breakers. If you don’t feel comfortable flipping the breaker back on call us immediately. If you notice the breaker is off or tripped try this: Make sure the breaker is all the way flipped off and flip it back on, if the breaker trips or flips off, call us immediately. There can possibly be an electrical short and the problem will have to be looked at by a certified technician. If the breaker stays on and the unit is still not working, works and trips again, or the unit sounds abnormal call us immediately.
Second, flip off all breakers to the air conditioner and check to see if the thermostat has batteries. Make sure no battery acid leaked into the thermostat, if you suspect battery acid in the thermostat call us immediately. If you plan on attempting to replace your own thermostat remember, a thermostat installed incorrectly can cause electrical shorting and turn into a costly repair. If no battery acid is present replace the batteries with new ones and turn all breakers back on.
Third, flip off all breakers to the air conditioner and check to see if the unit has a safety float switch in line with the drain line. A float switch is designed to prevent water from leaking into your home. If your unit has the float switch remove the float and check if water in in the overflow space. If no water is present give us a call immediately. If water is present try these steps.
1.) See if it is raining outside, Do Not Proceed with these steps in the rain! 2.) Grab a shop vacuum 3.) Locate the drain from the air conditioner (most times you will find the drain located by the outdoor air conditioner).4.) Plug in the shop vacuum and put the vacuum hose on the drain to suck out the sludge and water. 5.) Check the float switch and make sure no water is in the overflow. 6.) Turn vacuum off, clean vacuum and bring back to your neighbor.7.) Flip back on the breakers, if the unit still isn’t working after about 10 minutes give us a call we have technicians standing by 7 days a week.
My Air Conditioner is leaking water?
First, turn the air conditioner off. Leaking water can damage your home and start mold, mildew, and bacteria problems. The unit should be equipped with a safety float switch, if you can not find one call us to schedule a time to install one for you to protect your home from water damage. If you do have a float switch, your unit should turn off if excess water is in the drain line to prevent leaking. Wet vac the drain line to free any sludge and water in the drain line. If water is still leaking call us immediately.
My AC keeps icing up?
An air conditioning system that keeps icing up can be caused from a variety of things. The first step to check is your air filter. A dirty air filter will restrict air moving across the evaporator coil and cause ice to form. Ice forming on the air conditioning unit puts high stress on the blower motor, compressor, and metals inside the unit. If this condition is not addressed immediately the result can lead to motor failure, compressor failure, damage to home, refrigerant leaks, and/or bigger refrigerant leaks. If the air filter is clean then call us immediately to prevent damage to your home and/or air conditioning equipment.
My thermostat is equipped with a two position setting for the fan, "automatic" and "on". Where should I set it?
The normal setting is on "automatic" and the cycle of the fan will be controlled by the temperature in the room. However, if your home is equipped with an air cleaner (media or electronic) and you wish to keep a continuous flow of air, switch the setting to "on". Central air cleaning devices only work when the furnace blower is circulating air. Continuous fan operation is also helpful in avoiding air stratification and can afford some relief on warm days by simply keeping the air moving.
I have trouble getting even amounts of heat/cooling to certain parts of my house.
How can I get more heat/cooling to the upstairs/downstairs of my home?Adjust the louvers inside the registers on the wall or floor in the room where too much heat/cooling is present so that the registers are partially closed. For example, to get more heating downstairs during winter months, partially close the registers upstairs to force more airflow to the downstairs registers. However, often the only way to significantly improve airflow to a specific location is to add another duct or increase the size of the ductwork serving the area. In the case of multiple story homes you might consider a zone control system.
I have a multiple story home and in the summer it is always hot on the top floor but cool on the lower floor. Can anything be done to correct this problem?
Heat rises and the top floor will always be warmer. Your thermostat is usually on the main floor, and when that area reaches temperature the thermostat shuts off the equipment, whether or not the other floors are the same temperature. In some homes, where enough existing duct work is accessible, a multi-zone system can be installed, enabling independent control on each level off of one piece of central heating and or cooling equipment. Often simple reducting, the addition of manual balancing dampers, or the addition of one or more return inlet air ducts can greatly alleviate the problem.
What is the cause of weak or non-cool air flow from my registers during the summer?
Weak air flow, if this is a recent development, may be due to a dirty air filter or damaged duct work. Air that is simply not cool enough is typically the result of an air conditioning system that is low on refrigerant due to a leak.